Policies & Procedures


Valer Enterprises maintains the highest possible standards of excellence in handling your debt collections. Our principles are straightforward and we stick to them:

1. All claims are acknowledged and processed on the day they are received.

2. Acting as an extension of your Credit Department, we believe we should:

•   Upholding your company's image
•   Be an open line of communication between the debtor and your company.
  
•   Contact each and every debtor until the matter is concluded, resulting in more dollars to your company.
  

3. No claim is too large or too small for us to handle.

4. We never refer a claim to another agency.

5. No collection, No charge. Our success is measured by our ability to collect.

6. Our customers can access their files around the clock.

7. All correspondence and accounting information is tailored to each individual client.

8. We provide complete, detailed reporting on your files whenever you need it.

9. We provide complete collection services, wherever and whatever problems may arise.